Thursday, May 28, 2009

This is our lives

Yesterday (24 hours ago), both Ewa and I were disabled from Second Life at the same time. Not just “us”, all our accounts except one of mine were disabled.

I was lucky, I happened to get hold of the right person at LL´s customer service that solved it pretty quickly. The guy couldn’t tell me the reason why they disabled us. Very ignorant if you ask me. But I guess its the rules...

Ewa was unlucky and got in touch with someone that obviously didn’t care. She is after 24 h still disabled.

Friends from all over have tried to elped us, but the answer is....silence.

Why did you disable both of us at the same time? Cant be a mistake! What´s the chance for that!
Havent we paid our bills? Yes we have!
Have we griefed anyone or broken the TOS? Hell no, we live a very quite, but busy life on our sims working most of the time.
Have our accounts been hi-jacked or cracked? I have no idea! If so please tell us!
When do Ewa get her accounts back? Have no idea!

How canyou treat your residents like this LL? What kind of service level is this? Where is the compassion?

This is not a silly game, it’s our lives!


Lionesse Vandyke said...

This sucks like fucking hell and this is my biggest fear, cause when it would happen to me, I don't have 2 or 3 accounts... anyway I have the feeling LL does it just random to pester us, this is happening to residents too frequently... but I hope Ewa gets back very soon Jesper and tell me pls what I can do to help ok? hugs

Jesper Prinz said...

Lio, thanks, but her ALL accounts are disabled.....its not random either, why do they disable us at the same time? mine were disbaled too! and not a bloody answer why.


Tina Dahl said...

They know things about you that you dont know - scary!